Frequently Asked Questions
Everything you need to know about shopping with Drake General Store
What are your shipping rates and delivery times?
We offer standard and expedited shipping across North America. Standard shipping typically takes 3-7 business days, while expedited orders arrive within 1-3 business days. Free shipping is available on orders over $100.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with tags attached. Please note that final sale items and apothecary products are non-returnable.
Can I track my order once it has shipped?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to Canada and the United States. We are looking into expanding our international shipping options in the near future.
How can I contact customer support?
Our customer service team is available Monday through Friday via email at [email protected] or through our live chat feature on the website during business hours.